How do we rate?

We were asked to make our Service Feedback Survey available via e-mail.
This was an excellent suggestion. We hope you will find this method fast and convenient,
as well as environmentally sound.
 
Please remember that sending this form to me will reveal your e-mail address.
This information will be kept confidential. Your message is sent to me personally,
and I do read all my e-mail myself. If you would like a response, please specify whether or not
you prefer me to reply by e-mail, telephone, or by fax.
 
Thank you for trusting your vehicle servicing needs to us, and for taking the time
to tell us what you think. Your feedback is important to us.
 
Rick Walker
 

Please give the following contact information: Name:

Telephone Number to Call You (Area Code, Number, Extension if applicable)

Fax: (Area Code, Number)

E-mail Address for a reply:

Please indicate whether you prefer communication by: Telephone   E-mail   Fax

Please check the applicable response:

Your Appointment

Did we call you in advance to remind you of your appointment?  Yes  No  Not Applicable

Was it easy to get an appointment that was convenient to you?  Yes  No  Not Applicable

If you telephoned us, was your call handled in a professional and timely manner?  Yes  No  Not Applicable

Your Arrival

Were you welcomed and served in a timely manner?  Yes  No  Not Applicable

Did you use our service Drive Through?  Yes  No  Not Applicable

Did you receive a clear explanation of the work required and its cost?  Yes  No  Not Applicable

Your Service Work

Did the Service Staff have a knowledge and understanding of your service needs?  Yes  No

Did you feel that the Service Staff took the time to understand your servicing requirements?  Yes  No

Was your vehicle repaired correctly the first time?  Yes  No

Your Departure and next Appointment

Was the service work completed on time?  Yes  No  Not Applicable

Was the final cost as quoted?  Yes  No  Not Applicable

Was your service fully explained?  Yes  No  Not Applicable

Was your next service prebooked?  Yes  No  Not Applicable

Additional Information and Comments For example: when it would be convenient for you to to receive a telephone call, or any special concerns or suggestions you might have.

Please click below to send your request.