COVID-19 Update

Here's what we're doing at 1000 Islands Toyota:

Updated May 14th, 2020

To our valued customers:

We can't begin to express our gratitude for the continued support you have offered us during this difficult time. Thank you for your patience and understanding of the adjustments that have been made and will be made at 1000 Islands Toyota. In a continued effort to keep you aware of our availability to you, we are reaching out again to update you on our operations.


Deep cleaning:

Deep cleaning continues to be a priority for us; the health and safety of everyone who enters our building is paramount. The majority of the dealership continues to be at limited access. Those areas that are still accessible are disinfected twice a day, along with all keys that are taken in by our service department.

Service availability:

We had previously asked that services be reserved for those that needed essential maintenance or for those working in Essential Services. You listened, and we thank you. We will now be opening our service department up for regular scheduled services, including the exchanging of seasonal tires. We are operating at a lower number of staff than typical, so we ask for your understanding regarding the availability of appointments.

We ask that every effort be made to drop your car off to us for service, rather than using our waiting area. In the interest of maintaining social distancing, we have limited spaces for you to wait while your vehicle is undergoing service. If you are one of our MANY out of town guests, we understand that this is not an option. If you are local to the Brockville area and have no means of dropping off your vehicle, please consider our free service loaners.

Hours of Operation: 
 
Mon - Fri  |  8 am - 5 pm
 

Sales and online availability:

Currently, we are operating our in-person sales department by appointment only in accordance with provincial mandates and public health guidelines. Please contact us to book an in-person appointment or test drive.

We are also leveraging our digital platforms to offer a complete virtual sales experience. View our entire new vehicle inventory here and our pre-owned inventory here. From each vehicle listing, you can contact our sales team to receive more information, including a virtual walk-around and virtual test drive of each vehicle. We can also conduct a virtual appraisal of your current vehicle, help you apply for financing online, and deliver your new vehicle straight to your door.

Toyota Canada has put in place some great assistance for anyone who may be in need of a new vehicle, offering a 6 month payment deferral on all new Toyota Financial Loans. Toyota Financial is also offering a 1.5% interest rate reduction to all current Toyota Owners. That means ANYONE who currently owns a Toyota is eligible, regardless of vehicle age. These offers are available from now until the end of April.

Our employees:

Our goal is to ensure the ongoing health of our most valuable asset, our staff.  We have made several adjustments to ensure that this will continue to be the case.  Staff members have been instructed for both their health, and that of our guests, that social distance be maintained during interactions.  We have also asked that at any signs of illness they take a paid leave of absence from the dealership for recovery and future diagnosis.  Our goal will be to maintain operations in accordance with current public health directives.

Toyota Financial Services:

A number of you have reached out to us with concerns about your current account with Toyota Financial. We will do everything that we can to offer our assistance; however, most adjustments and/or questions will need to be handled directly with Toyota Financial. Because of a significant increase in call volume, Toyota Financial has increased the number of phone operators on duty. Typical call wait times are expected to be around the 10 minute mark, even with the increase in operators. To reach Toyota Financial, please call
1-888-869-6828 and have either your Vehicle Identification Number or Toyota Financial Account number ready. We can provide both of these to you if you are unable to locate them.

Thank You:

Thank you for being part of our 1000 Islands Toyota community. Please continue to stay at home as much as possible and exercise social distancing. When you see the opportunity to help out a neighbour or friend, or support one of our MANY local businesses, please do so.

A huge thank you as well to all front line medical professionals - many of you are guests and friends of ours. Your incredible work is doing so much to help us all out. Our words can't express how much we appreciate everything that you are doing.


Thank you all once again for your understanding and support. We look forward to supporting you in any way we can.

Phone: 613-342-9111

Email: general@1000islandstoyota.com