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1000 Islands Toyota Responds to COVID-19

In our response to the COVID-19 pandemic, we remain committed to the safety of our customers and team. As we work to deliver essential services, the following changes are now in effect at 1000 Islands Toyota.

Our building:

All external doors are now locked, and no one may enter the store without being allowed access by the person working the door. The person working the door will be questioning all entrants and will not be allowing access to users who should be in isolation.

We ask that all customers make appointments to come into the store for sales or service, and answer the same screening procedures outlined above. Customers will not be permitted service if they should be in isolation.  Service appointments for vehicles where the user is in isolation will only be booked for after the user's isolation period has completed. 

All communal items will be removed from the waiting room, including coffee, tea, cups and the like. We have created walkways for all customers to ensure that there is no contact with desks or counters.

Our Service:

Until April 1st, we will carry out essential service only. This means service can only be performed if delaying repairs could cause the operation of the vehicle to be dangerous.

This means no:
          - Vehicle washes
          - Oil changes and/or tire swaps
          - Routine maintenance that does not impact the vehicle's operation

Please note that these restrictions do not apply for vehicles that perform other essential services as identified by the Province of Ontario. We appreciate your cooperation as we work to keep essential vehicles on the road and conduct essential repairs for all customers.

These items may be booked for after April 1st, with the understanding that the situation may change again. We will contact customers prior to their appointments to confirm if the situation has changed.

A drop tray and signing station will be set up for customers to drop their keys and sign paperwork. This will allow the person working the counter to control contact and sanitize all elements of the transaction.

All of your service appointments or questions can be answered at service@1000islandstoyota.com.

Hours of operation:

Hours of operation have been reduced to the following for both Sales and Service:

Mon - Fri  |  8:00 am - 5:00 pm

Sat - Sun  |  Closed

Vehicle pick-up and drop-off during the COVID-19 pandemic

We continue to offer our pick-up and drop-off service for the purposes of carrying out essential service only. All pickup drivers are to take disinfectant and gloves with them when picking up cars, and are to wear gloves and disinfect high contact points before driving customer vehicles. All customer vehicles will be disinfected when delivered back to the customer.

For the immediate future, we urge everyone to access the latest official public health guidelines before deciding whether to visit us in-person at 1000 Islands Toyota.

Thank you for continuing to support us and all local businesses and services through these challenges. We especially appreciate your support of our local Food Bank at this time. 

We will get through this together. Thank You!!